Compliance.

Procuro operates to the highest professional standards. Our regulatory documents, policies and fee schedules are available below.

How Procuro collects, uses and protects personal information of clients, tenants and website visitors.

Details of the cookies we use across our website and how to manage your preferences — covered within our Privacy Policy.

Procuro Limited is a member of the Propertymark Client Money Protection Scheme (CMP011585). Certificate valid to 31/03/2027.

The Propertymark Professional Standards rules and CMPI conduct rules that govern our membership.

Procuro Limited is a member of The Property Redress Scheme (PRS036438) — independent redress for landlords and tenants.

Our formal complaints handling policy, including timeframes and how to escalate to the Property Redress Scheme.

A full breakdown of our landlord service tiers, fees and additional charges — transparent and inclusive of VAT.

Permitted payments under the Tenant Fees Act 2019, including deposits, holding deposits and other applicable fees.

Regulatory memberships

Propertymark CMP: Membership No. CMP011585 — Client Money Protection up to scheme limits.

Property Redress Scheme: Membership No. PRS036438 — Independent redress for clients.

ICO: Procuro Limited is registered with the Information Commissioner's Office.

If you have a complaint, please follow the steps in our Complaints Procedure. Unresolved complaints can be escalated to the Property Redress Scheme.

Speak to our team — we’re happy to provide further documentation on request.